Warranty Information
Coverage at a glance
| Product group | Cover | Period | Remedy |
|---|---|---|---|
| Dry food, treats, supplements | Freshness and condition on arrival; sealed to best-before date | 30 days | Replacement or refund |
| Wet food and pouches | Free from dents, swelling or seal failure | 30 days | Replacement or refund |
| Frozen and raw | Arrives cold, correctly packed and within date | 7 days | Replacement or refund |
| Bowls, toys, grooming tools | Manufacturing defects in materials and workmanship | 90 days | Replacement, then refund |
| Cages, carriers, hardware | Manufacturer warranty, administered by us | 1–5 years | Parts, repair or replacement per maker |
| Aquarium equipment and electricals | Manufacturer warranty, administered by us | 1–3 years | Per maker’s terms |
What is not covered
- Normal wear, chewing damage, or an animal outgrowing an item.
- Misuse, modification, incorrect assembly, or use outside the maker’s instructions.
- Food stored above 25 °C / 77 °F, in humidity, or decanted from its original bag.
- Palatability — a pet simply disliking a recipe. Unopened stock can be returned under our returns policy; opened food cannot be taken back, though many brands run their own satisfaction guarantee and we will help you claim.
- Any veterinary cost. We are a retailer, not a manufacturer, and we make no clinical claims.
Making a claim
Email info@shuttlemuttpetfood.ca with your order number, a description of the fault, and photographs. Keep the item and the packaging until the claim closes — for a hard-goods claim the maker often asks for a photo of the batch label. We acknowledge within one business day, and most food claims are settled the same day without a return.
SHUTTLEMUTT PET FOOD
Business Number: 811533041
Phone Number: +1 782 802 6635
E-Mail: info@shuttlemuttpetfood.ca
Address: 259 E Georgia St Vancouver, BC V6A 4J7, Canada
Our Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM
Saturday – Sunday, 11:00AM – 4PM