Terms & Conditions

 

1. Who we are

ShuttleMutt Pet Food is a business registered in British Columbia (Business No. 811533041), trading from Vancouver, British Columbia. “We”, “us” and “our” mean ShuttleMutt Pet Food; “you” means the person placing an order or using the site.

2. Eligibility and accounts

  • You must be 18 or older and able to form a binding contract.
  • You are responsible for the accuracy of your account details and for keeping your password secure.
  • We may suspend an account used for fraud, resale misrepresentation, abuse of our returns policy, or abuse of our staff.

3. Orders and acceptance

A submitted order is an offer to buy. Our confirmation email acknowledges receipt; the contract forms when we dispatch the goods. We may decline or cancel an order — with a full refund — where stock has sold out, pricing was clearly mis-stated, the delivery address cannot be served, or we suspect fraud.

4. Prices, minimum and payment

   
Currency All prices in Canadian dollars, inclusive of nothing further except tax shown at checkout
Minimum order $80
Shipping Free on every qualifying order
Payment Taken at order placement via Square — see Payment Methods
Price changes Prices may change at any time but never after your order is accepted

5. Delivery and risk

Delivery estimates are estimates, not guarantees, and carrier delays outside our control do not entitle you to cancel a dispatched order. Risk in the goods passes to you on delivery. Full detail sits in our Shipping and Delivery policy, which forms part of these terms.

6. Returns, refunds and warranty

Our Refunds and Returns and Warranty policies form part of these terms and set out your rights in full.

7. Product information and animal health

  • Ingredient panels, images and feeding guidance are supplied by manufacturers and can change without notice. Always read the label on the product you receive.
  • Nothing on this site is veterinary advice. We do not diagnose, treat or prescribe. Consult a licensed veterinarian before changing the diet of an animal that is unwell, pregnant, very young or very old.
  • Prescription and therapeutic diets are sold on the basis that you have a current veterinary recommendation.

8. Acceptable use and intellectual property

The site, its text, layout and code are ours or our licensors’. Brand names, logos and product photography belong to their owners and appear here to identify goods we sell. You may not scrape the site, resell our catalogue data, or use our content commercially without written permission.

9. Liability

We are liable for direct loss caused by our breach, up to the value of the order concerned. We are not liable for indirect or consequential loss, loss of profit, or loss arising from misuse or incorrect storage of a product. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

10. Governing law and disputes

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, and the courts of Vancouver, British Columbia have exclusive jurisdiction. Before litigating, contact us — nearly everything is resolved by email within a day.

11. Changes

We may update these terms; the version in force when you order is the version that applies to that order. The date below shows the current revision.

 

Privacy Policy Shipping Policy

SHUTTLEMUTT PET FOOD
Business Number: 811533041
Phone Number: +1 782 802 6635
E-Mail:  info@shuttlemuttpetfood.ca
Address: 259 E Georgia St Vancouver, BC V6A 4J7, Canada
Our Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM
Saturday – Sunday, 11:00AM – 4PM