Payment & Security
What we accept
| Method | Accepted | When you are charged | Notes |
|---|---|---|---|
| Visa, Mastercard, American Express, Discover | Yes | At order placement | Credit and debit both supported |
| Apple Pay | Yes | At order placement | Safari and iOS devices |
| Google Pay | Yes | At order placement | Chrome and Android devices |
| Coupon codes | Yes | Applied before card charge | One code per order |
| Cheque, wire, cash on delivery | No | — | Contact us for wholesale terms |
Authorisations, holds and declines
- Payment authorization occurs at checkout. Your payment is captured when your order is dispatched, or drops off within 3–7 days if the order fails.
- Declines are almost always an address mismatch or an issuer fraud rule. Check the billing address matches your statement exactly, then retry or try another method.
- We charge the exact cart total. There are no shipping, handling or fuel surcharges to add.
Taxes and currency
All prices are in Canadian dollars (CAD) and are shown before sales tax.
GST/HST and, where applicable, provincial sales tax are applied based on your delivery address. Orders delivered within British Columbia are taxed at 12% (5% GST plus 7% PST). Orders delivered to other provinces and territories are taxed at the applicable GST or HST rate for that destination. Any tax due is calculated at checkout and shown as a separate line before you pay.
We do not currently collect sales tax on orders delivered outside Canada.
Billing questions and chargebacks
If a charge looks wrong, contact us before contacting your bank — we can usually resolve it the same day and refund immediately if we are at fault. Our descriptor on your statement reads SHUTTLEMUTT PET FOOD.
SHUTTLEMUTT PET FOOD
Business Number: 811533041
Phone Number: +1 782 802 6635
E-Mail: info@shuttlemuttpetfood.ca
Address: 259 E Georgia St Vancouver, BC V6A 4J7, Canada
Our Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM
Saturday – Sunday, 11:00AM – 4PM